Frequently Asked Questions

 ZoodPM is a residential property management company located in Toronto, ON.

We manage 100+ units.

No fanfare here, we simply do what we say we are going to do

We are a full-service property management company.All items involved in managing property are handled by us, including leasing, maintenance and rent collection. This provides a “hands off” experience for the owner, and can turn investment property into truly passive income.

We strive to be transparent and up-front about our fees.Fees (other than the fixed rate monthly management fee and lease renewal fee) are charged only for out-of-the-ordinary events. These fees are described in the PMA Contract (Property Management Agreement and on our website on the “Pricing” page).

We need to know how involved you would like to be in managing of your properties. We also need to understand what your goals are with the property.

-Our Property Management will meet with you at the property if possible, to complete a walk around and review our services.

-A property management agreement will be created and signed.

-Reserve funds will be collected, along with the property keys.

-ZoodPM will list your property for rent (if vacant).

Yes. We set up a property owner portal for each client. You can login to your property owner portal anytime 24/7 and see real-time information about your property including rent coming in, expenses going out, many different financial statements, as well as scanned copies (PDFs) of all bills and invoices.

Yes. Please inquire and we can work up a rent estimate.

 A semi-annual inspection of the detectors is part of our inspection process. However, if needed the smoke detectors and in case of presence of gas in the unit, carbon monoxide detectors will be replaced. Detectors are required to be replaced if they are at least 10 years old.

One year, but there is no early termination fee.

We use a time-tested custom rental application and TransUnion background check service. As part of this screening, we evaluate an applicant’s credit score, criminal history, rental history, job history and income, as well as other proprietary factors. We require proof of income in the form of pay stubs or bank statements. We also contact their current and previous landlords. 

We syndicate our rental listings to the most effective public online locations. In addition, we post FOR RENT on our own website. We also market aggressively through social media channels.

 Yes, a reserve amount of $500 per unit is required for most properties. The reserve is tied to the maintenance approval limit. 

Upon receiving phone calls from the tenants we ensure the maintenance is serious and the landlord’s responsibility. Once confirmed, we send out one of our maintenance crew right away. 

All emergencies are handled immediately.

Detectors including smoke and carbon monoxide (if gas is present in the unit) are checked and replaced as needed on approximately a semi-annual basis, as part of our inspection process. Detectors are required to be replaced if they are at least 10 years old.

The following expenses may be incurred by the property

*Maintenance- General maintenance and repairs are completed at a competitive hourly rate by one of our internal maintenance team members, with materials charged at cost. Specialized repairs are completed at competitive industry rates plus a 10% project management fee. Some new rental property owners who are used to repairing things themselves can be surprised at the cost of having this work done by others.

*Capital Expenses- Replacement of long-lived items such as roofs, windows, furnaces, hot water tanks, appliances, driveways, sidewalks, electrical fixtures, plumbing fixtures, etc.

 Depending on the situation, we may first have to call for homeowners approval . We contact homeowners as quickly as possible and provide them with all available information. Once we have homeowner approval, a vendor is dispatched to diagnose and fix the issue at your home.

Initially, yes. After the request is complete, we go through the invoices to determine what the damages are. If it is a tenant-caused issue, we will charge the tenant on their next billing cycle. If for some reason the tenant does not accept to pay, we’ll deduct from their security deposit.

 ZoodPM uses an expansive affiliate community of contractors. However, we can onboard other vendors to be a part of our network. 

We also want to ensure you have a great experience. If you have a vendor in mind that is not part of our network we are still happy to help coordinate repairs between your vendor and the tenant, with one small difference: You would remit payment for the invoice directly to your vendor and not through ZoodPM.

If you prefer to manage your own vendors or do the maintenance work yourself, we ask you to notify ZoodPM that you are managing your own work orders so we can document and notify the tenant (ZoodPM DIY Maintenance Program).

If we receive an emergency maintenance request (water damage, lost heat, etc.), we will immediately call and email you for approval. If we do not receive approval from you in a timely manner, and it is an emergency, we will make our best judgment call and dispatch a vendor if necessary.

Yes, our sister company, 6ixdeco will stage your home with a competitive market price. You can visit the warehouse at North York and select your favourite furniture.